1. Reservations
   Because our spa services are very popular, we recommend that you make your reservations for your appointments prior to your arrival at Jentayu Spa. All spa services are subject to availability. You can make reservations via phone, on-line or visiting our spa.
   
   Group Event / Spa Party: Before securing your appointment date, we will need to know the number of people in your party (6 person minimum) and what treatments each guest would like. Group events or spa parties require a secured deposit of 50% with balance due 48 hours prior to event. Host must guarantee number of attendees 48 hours before event and is responsible for full fees of any guest or no-shows after guaranteed date.
   
   
2. Late Arrival Policy
   Please arrive at the spa reception 15 minutes prior to your scheduled appointment. This gives you ample time to check in and prepare for your treatment without any reduced treatment time. Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
   
   
3. Confirmation via on-line booking
   Appointments made via Jentayu Spa’s website will be confirmed within 24 hours of submission. Your booking is only confirmed after you receive an e-mail or phone call from Jentayu Spa. We recommend that you call us to check if you haven’t received any confirmation.
   
   
4. Cancellation Policy
   Please give 24 hours notice if you need to reschedule your appointment. We regret that any cancellation with less than 4 hours notice will incur a 50% cancellation fee. Full charges apply in case of a missed appointment with no advance notice. You must speak directly with a Jentayu Spa staff member when cancelling an appointment.
   
   Group Events/Spa Parties: Cancellations for group events or for an entire spa party must be made 7 days in advance in order to receive deposit refund. Cancellations for group events less than 7 days before event date are not subject to deposit refund. Once your appointment date has been guaranteed 48 hours in advance of your event/spa party, we will be unable to issue a refund for any individual guest cancellations or no-shows
   
   
5. Special Needs
   Your health and comfort are important to us. Please let us know if you have any specific concerns, needs or questions. If you have any skin sensitivities, allergies, or medical conditions, please let us know when making your appointments and once again when you are introduced to your spa therapist.
   
   
6. Payment
   Cash and all major credit cards are accepted at the spa. All prices are quoted in Malaysian Ringgit and are subject to service charge and prevailing government taxes. Prices are correct at the time of publishing and subject to change without prior notice. We are sorry, but we are unable to accept personal checks for spa services.
   
   For Jentayu Home Spa Treatments, all payment must be made in cash only.
   
   
7. Special Considerations
   Guests who have high blood pressure, heart conditions, allergies, are pregnant or have any other medical complications are advised to consult their doctor before signing up for any spa services. Please inform your spa therapist of any medical condition prior to the treatment.
   
   
8. Heat Treatments
   We recommend guests to take up only one heat treatment per day and to refrain from any vigorous activities for at least one hour after the treatment. Guests are advised to drink plenty of water and to allocate an hour after meals prior to any heat treatments.
   
   
9. Minimum Age
   To maintain a peaceful atmosphere, children under 12 years of age are not permitted in the spa.
   
   
10. Etiquette
    We respectfully request all guests to help us maintain the peaceful serenity of spa by keeping noise to a minimum. Cellular phones and electronic devices are discouraged. Pets are not permitted at the spa. Please refrain from taking photographs at the spa.
    
    
11. Amenities
    Toiletries along with disposable underwear, robe and slippers are provided for guests' convenience.
    
    
12. Spa Treatment Hours
    Jentayu Spa is open from 10am to 8pm daily. Last reservation/booking for the day is at 6pm.
    Home Spa service is available from Monday to Friday only (NOT including public holidays) from 10am to 6pm.
    
    
13. Smoking & Alcohol
    Smoking and consumption of alcohol are prohibited within the spa premises. Guests should avoid the consumption of alcohol before any spa treatment.
    
    
14. Valuables
    A vanity box is provide for safe-keeping your personal belongs upon check-in. Please secure it in the personal locker assigned to you in the changing room. The management accepts no responsibility for any loss, theft or damage of valuables of any kind brought into the spa premises.
    
    
15. Personal Possessions
    We regret that we cannot be responsible for the loss or damage to personal articles, including clothing or accessories. It would be best not to bring or wear jewelry, or any other items of value, as we ask you to remove them for your treatment.
    
    
16. Gift Certificates/Vouchers
    Gift certificates/vouchers are available for purchase at the spa. All gift certificates/vouchers are valid for 6 months only. Please approach the spa reception for more information.
    
    
17. Refund Policy
    All purchases are non-refundable.
    

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Important Notes:
Jentayu Spa is mainly a ladies spa, however, men are allowed if they come with their spouses or lady partners.
In case of rude infringement of our etiquette, Jentayu Spa has the right to refuse a client in services.

Please DO NOT solicit work directly from our Spa therapist(s). We have a non-compete agreement in place which prevents Spa therapist(s) legally from working with you directly. Our Spa therapist(s) are specifically instructed to decline any such offers.

Our Spa therapist(s) will refuse a treatment if any of the following apply:

***If pregnant please state prior to treatment***

Please respect our hard work and dedication to superior standards in service.

Thank you.